Incident

SFCC Business Manager Not Available (via 2FA) - Admin Restricted

Resolved | Dec 03, 2020 | 11:20 GMT+00:00

Description: The central Commerce Cloud Account Manager is down - which powers the more secure Two Factor Authentication log in (which enables full admin access for Pentland).

Impact: Logging into the following;

For PRODUCTION: https://production-pentland-ecommera.demandware.net/on/demandware.store/Sites-Site/default/ViewLogin-StartAM

For STAGING: https://staging-pentland-ecommera.demandware.net/on/demandware.store/Sites-Site/default/ViewLogin-StartAM

For DEVELOPMENT: https://development-pentland-ecommera.demandware.net/on/demandware.store/Sites-Site/default/ViewLogin-StartAM

Activities and Updates:

• Salesforce have rectified the issue, and we've tested and it's back up and running.

• SFCC incident comms can be found here: https://status.salesforce.com/incidents/6563

• Resolution time: 11:13 03/12/20